Education
Master of Social Work
The University of North Carolina at Pembroke
Currently Enrolled | Expected Graduation 2026
Master of Science, Management and Leadership
Western Governors University
July 2024
Bachelor of Science, Information Technology
Western Governors University
October 2021
Bachelor of Arts, Sociology
The University of North Carolina at Charlotte
August 2014
Professional Experience
Graduate Assistant, Opioid Settlement Strategic Planning Project
UNC Pembroke
Present
- Research Support: Help develop and implement data collection tools (e.g., surveys, focus group protocols) to gather community input.
- Data Collection and Analysis: Participate in organizing and conducting focus groups, distributing surveys, and analyzing qualitative and quantitative data.
- Community Engagement: Support outreach efforts to ensure diverse and inclusive participation from community members.
- Project Coordination: Assist with project logistics and coordination with community partners.
- Documentation and Reporting: Contribute to drafting progress reports and data summaries.
- Administrative Support: Maintain accurate records and track participant incentives.
Volunteer
Changing Destinies Ministry
January 2024-Present
- Created a Custom CRM software system with mobile and desktop accessibility.
- Developed church mapping feature with Google Maps integration.
- Compiled comprehensive local church database for donation outreach.
IT Specialist
Southern Software Inc
March 2015-March 2023
- Managed software updates for over 200 Public Safety Agencies and Towns.
- Installed and configured software suites across various client platforms.
- Provided technical support and troubleshooting for data-sharing network.
- Trained new employees and established standard operating procedures.
- Maintained detailed documentation of client configurations and update procedures.
- Ensured high customer satisfaction through prompt service ticket resolution.